Veterinary Client Service Representative

· Victoria, British Columbia
Employment Type Full-Time
Minimum Experience Entry-level

As a thriving full-service small animal veterinary hospital, the personal connection we have with each of our patients and clients is the heart of our practice. Our exceptional frontline Reception staff play a vital role in building and maintaining these relationships, and we’re looking for the right person to join this dynamic team.

At Elk Lake Veterinary Hospital we value your voice, respect your passion, and welcome your ideas to enhance the experience that clients and patients have at our hospital - right from the moment they pick up the phone. Our Reception team advocates for our patients, works hand-in-hand with our veterinary team, and plays a key role in the ongoing success of our practice. 


As our newest Reception Team member, you are:

  • Vibrant, efficient, and a source of positive energy to the team
  • Looking for a long-term career as a client care specialist
  • A compassionate animal-lover with an excellent phone manner and communication skills
  • Calm, professional, and solution-oriented in a fast-paced environment
  • A natural multi-tasker who loves to find ways to improve their workflow 
  • Adept with technology and able to navigate multiple software systems with ease
  • A strong client advocate who loves to educate and offer exceptional service experiences


Prior experience in a veterinary setting, with knowledge of veterinary diets, parasite control, and other veterinary products is a strong asset in this role. We will also consider equivalent customer service experience, particularly in the animal care industry (pet grooming, boarding, retail pet supply, etc). Experience with EzyVet practice management software or experience managing or working with a CRM system is highly regarded. 


Your responsibilities will include: 


  • Building and maintaining strong client relationships
  • Managing and coordinating the hospital’s schedule and workflow
  • Booking appointments, admitting and discharging patients
  • Ensuring client and patient medical records are current and accurate
  • Client and patient-focused communication on the phone and via email
  • Processing prescription refills and diet or special order requests
  • Filing pet insurance claims and liaising with service providers
  • Payment transactions and end-of-day cash-out
  • Daily and monthly revenue reporting, aged receivables tracking and report
  • Liaising with referring veterinarians & and previous primary care providers
  • Coordinating specialty surgery bookings and referrals


We offer competitive compensation, dental and extended health benefits, a scrub allowance, and discounted veterinary services.  We also strive to consciously ‘walk the walk’ of creating a thriving team culture. Our daily rounds, weekly updates, and monthly staff meetings keep our communication lines clear, while regular better-than-work events like bowling or hosted gin tastings definitely bring the fun! Word has gotten around about our positive workplace vibe - we are one of the first veterinary hospitals to be CLEAR Blue certified as a mentally healthy workplace by Not One More Vet.


If this position sounds like a strong match for your experience and interests, please submit your cover letter and resume for consideration - we look forward to meeting you.



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  • Location
    Victoria, British Columbia
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level